The warranty period is specified in the product descriptions.
The warranty covers breakage and poor craftsmanship. The warranty does not cover general wear and tear nor corrosion and/or deterioration caused by material fatigue defined as the natural breakdown of materials that occurs after extended use.
Costs incurred as a result of loss of use, as well as labour charges for part replacement or changeovers are not covered.
If a repair/replacement is not possible Pedro’s will offer an alternative of equal or greater value or a refund proportional to the remaining life of the product.
Warranty items shall be returned to the shop it was bought from. If products were bought from Pedro's Europe Shop, then follow the procedure outlined below.
1. E-mail Pedro's Europe at firstname.lastname@example.org. Please describe the problem and if possible add pictures. Do not deliver the goods, wait for a response from Pedro's Europe.
2. Pedro's Europe offer either replacement, repair or refund, we will also inform if the original item needs to be shipped back or not.
3. If item shall be sent back, post the item back to Pedro’s Europe, please mark the outside of your package 'RETURNED GOODS WARRANTY ITEM'. The return address is Pedro's Europe, Av. du Prieuré 13, CH-1009 Pully, Switzerland.